# Hungry Harvest

> Help center for Hungry Harvest

## Getting Started & Signing Up

- [What is rescued produce? Why would it otherwise go uneaten?](https://help.hungryharvest.net/en/articles/1456969-what-is-rescued-produce-why-would-it-otherwise-go-uneaten.md): Rescued produce, recovered produce, fighting food waste
- [Where does the produce come from? Is it local?](https://help.hungryharvest.net/en/articles/1456931-where-does-the-produce-come-from-is-it-local.md): Produce, where it comes from, is it local, farmers, wholesalers
- [Do you have organic harvests?](https://help.hungryharvest.net/en/articles/1666378-do-you-have-organic-harvests.md): Organic produce, USDA certified
- [SNAP and Donation Resources](https://help.hungryharvest.net/en/articles/12706419-snap-and-donation-resources.md): An updating list of resources for those seeking immediate food assistance and nutrition support.
- [When will you deliver to my city?](https://help.hungryharvest.net/en/articles/2789908-when-will-you-deliver-to-my-city.md): Wait list, Check address, add my city, delivery to my address, expand
- [How do I sign up or create an account?](https://help.hungryharvest.net/en/articles/1324736-how-do-i-sign-up-or-create-an-account.md): signup, create account, account creation, new account, new customer
- [How often are deliveries?](https://help.hungryharvest.net/en/articles/1376726-how-often-are-deliveries.md): Delivery frequency, weekly, every other week
- [How can I check where you deliver?](https://help.hungryharvest.net/en/articles/1295344-how-can-i-check-where-you-deliver.md): Delivery zone, delivery area, zip code check, address check, sign up
- [Can I sign up for a one time order? Do I have to sign up for a subscription?](https://help.hungryharvest.net/en/articles/1295641-can-i-sign-up-for-a-one-time-order-do-i-have-to-sign-up-for-a-subscription.md): One time order, single order
- [Do you provide recipes to help me use my box?](https://help.hungryharvest.net/en/articles/2722150-do-you-provide-recipes-to-help-me-use-my-box.md): Recipes, Suggestions, Harvest Tips, Storage, Blog

## Managing Your Subscription & Account

- [Hungry Harvest's SMS Notifications](https://help.hungryharvest.net/en/articles/7000276-hungry-harvest-s-sms-notifications.md): Contact us via chat, email - or SMS! Hungry Harvest now offers text messaging support.
- [What do I need to know as a new or returning customer?](https://help.hungryharvest.net/en/articles/4136335-what-do-i-need-to-know-as-a-new-or-returning-customer.md): A helpful list of key terms, FAQs, ans how-tos for new or returning customers, Hungry Harvest 101
- [Donating Harvests](https://help.hungryharvest.net/en/articles/12500372-donating-harvests.md): Donation Harvests, another way to help your community!
- [How do I switch to a different harvest?](https://help.hungryharvest.net/en/articles/4136393-how-do-i-switch-to-a-different-harvest.md): Update your harvest subscription and change the box type
- [How do I remove a vacation hold?](https://help.hungryharvest.net/en/articles/2137501-how-do-i-remove-a-vacation-hold.md): Vacation, vacation hold, skip deliveries, pause account
- [How do I skip or pause a delivery?](https://help.hungryharvest.net/en/articles/1295507-how-do-i-skip-or-pause-a-delivery.md): Vacation hold, skip deliveries, pause account, suspend
- [How do I change the frequency of a subscription item?](https://help.hungryharvest.net/en/articles/1295522-how-do-i-change-the-frequency-of-a-subscription-item.md): Weekly or bi-weekly subscription, frequency update
- [How do I cancel or unsubscribe from my delivery subscription?](https://help.hungryharvest.net/en/articles/1295515-how-do-i-cancel-or-unsubscribe-from-my-delivery-subscription.md): Cancel account, cancel subscription, stop deliveries, delete account, cancellation, discontinue, unsubscribe
- [How do I update or change my recurring subscription items?](https://help.hungryharvest.net/en/articles/1295520-how-do-i-update-or-change-my-recurring-subscription-items.md): Add or remove items, recurring subscription update, reactivate your account
- [How can I update my delivery address?](https://help.hungryharvest.net/en/articles/1295573-how-can-i-update-my-delivery-address.md): Update delivery address, change delivery address, moving
- [How do I update my delivery instructions?](https://help.hungryharvest.net/en/articles/2038752-how-do-i-update-my-delivery-instructions.md): Delivery instructions, apartment building, home for delivery, driver instructions
- [Where can I view my order history?](https://help.hungryharvest.net/en/articles/1295581-where-can-i-view-my-order-history.md): Order history, invoices, order receipts
- [How do I reset my password?](https://help.hungryharvest.net/en/articles/1454453-how-do-i-reset-my-password.md): Login help, forgot password, username, password help, reset password
- [How do I contact you about an issue with my delivery?](https://help.hungryharvest.net/en/articles/5538646-how-do-i-contact-you-about-an-issue-with-my-delivery.md): What to do if your harvest doesn't arrive as expected, there's an error or quality issue, and where to send feedback.
- [Harvest incomplete?](https://help.hungryharvest.net/en/articles/3287763-harvest-incomplete.md): How to report missing items from your box.

## Never List, Customization, & Add Ons

- [Sustainable Fish - Hungry Harvest and Sea2Table](https://help.hungryharvest.net/en/articles/6942992-sustainable-fish-hungry-harvest-and-sea2table.md)
- [What's my customization window? When can I see what's in my harvest?](https://help.hungryharvest.net/en/articles/2896430-what-s-my-customization-window-when-can-i-see-what-s-in-my-harvest.md): Explains your customization window and when you'll be able to edit your order
- [Will you send an email when my customization window opens?](https://help.hungryharvest.net/en/articles/2789919-will-you-send-an-email-when-my-customization-window-opens.md): How you'll be notified of when you can edit your harvest contents
- [How do I customize my harvest? How is it different from the Never List?](https://help.hungryharvest.net/en/articles/1337820-how-do-i-customize-my-harvest-how-is-it-different-from-the-never-list.md): Customization, how to customize, customization versus never list
- [How do I uncustomize my order?](https://help.hungryharvest.net/en/articles/2117219-how-do-i-uncustomize-my-order.md): Customization, how to customize, how to uncustomize, reset my order, set to default
- [How do I update my Never List?](https://help.hungryharvest.net/en/articles/1295524-how-do-i-update-my-never-list.md): Never List update, add to never list
- [Why do I see items in my harvest that are on my Never List?](https://help.hungryharvest.net/en/articles/1295534-why-do-i-see-items-in-my-harvest-that-are-on-my-never-list.md): Never list items in harvest, never list not taken into account, ignore never list, This Week's Harvest
- [What are the replacements for my Never List items?](https://help.hungryharvest.net/en/articles/1295536-what-are-the-replacements-for-my-never-list-items.md): Never List replacements, item swaps, replacement items
- [How do I update my Love It List? How does it work?](https://help.hungryharvest.net/en/articles/2729569-how-do-i-update-my-love-it-list-how-does-it-work.md): Where to find your list in your account and how it affects your harvest
- [What happens if I have an allergy?](https://help.hungryharvest.net/en/articles/3160590-what-happens-if-i-have-an-allergy.md): How to avoid items your allergic to by customizing your harvest
- [What is the Marketplace and how do add ons work?](https://help.hungryharvest.net/en/articles/3787785-what-is-the-marketplace-and-how-do-add-ons-work.md): Add On Marketplace 101
- [Marketplace Icons - What do they mean?](https://help.hungryharvest.net/en/articles/5433762-marketplace-icons-what-do-they-mean.md): Not quite sure what the icons on our Marketplace items mean? We can help! We've put together a quick guide on the new Marketplace icons!
- [Do you sell items that are near or past the sell-by date?](https://help.hungryharvest.net/en/articles/3994682-do-you-sell-items-that-are-near-or-past-the-sell-by-date.md): The relationship between sell-by dates and food waste

## Delivery Windows & Questions

- [DC, Maryland, Virginia - Delivery Times](https://help.hungryharvest.net/en/articles/1857758-dc-maryland-virginia-delivery-times.md): Delivery times for DC, Maryland, and Virginia
- [Pennsylvania, New Jersey, Delaware - Delivery Times](https://help.hungryharvest.net/en/articles/1857772-pennsylvania-new-jersey-delaware-delivery-times.md): Delivery Times for Pennsylvania, New Jersey, and Delaware
- [Can I pick up my harvest?](https://help.hungryharvest.net/en/articles/3275588-can-i-pick-up-my-harvest.md): Pick up location, pick up harvest
- [What time can I expect my delivery?](https://help.hungryharvest.net/en/articles/1295632-what-time-can-i-expect-my-delivery.md): When will my order arrive, Delivery time, delivery window
- [Do I need to be home to accept my delivery? What if I live in an apartment?](https://help.hungryharvest.net/en/articles/1337936-do-i-need-to-be-home-to-accept-my-delivery-what-if-i-live-in-an-apartment.md): Delivery instructions, home for delivery, what if I'm not home for delivery, apartment delivery, No signature required
- [Do I need to tip my driver?](https://help.hungryharvest.net/en/articles/3416365-do-i-need-to-tip-my-driver.md): Tipping, Gratuity
- [What do I do if my harvest was stolen?](https://help.hungryharvest.net/en/articles/3416377-what-do-i-do-if-my-harvest-was-stolen.md): Stolen Harvest, missed delivery, taken, delivery instructions
- [Can I change my delivery day?](https://help.hungryharvest.net/en/articles/1295275-can-i-change-my-delivery-day.md): Updating delivery days
- [Is there a delivery fee?](https://help.hungryharvest.net/en/articles/1383142-is-there-a-delivery-fee.md): Delivery fee, shipping fee
- [Is there a weekday delivery option for office deliveries?](https://help.hungryharvest.net/en/articles/1295489-is-there-a-weekday-delivery-option-for-office-deliveries.md): Office deliveries, office harvests
- [How do I prevent produce from freezing?](https://help.hungryharvest.net/en/articles/2514042-how-do-i-prevent-produce-from-freezing.md): Freezing produce, winter packaging, cooler, delivery instructions

## Coupons, Referral Codes & Billing

- [How do I use a gift certificate?](https://help.hungryharvest.net/en/articles/3416430-how-do-i-use-a-gift-certificate.md): Gift card, gift certificate
- [How do I apply a discount code?](https://help.hungryharvest.net/en/articles/2213621-how-do-i-apply-a-discount-code.md): Discount, code, promo
- [How do I resend a gift certificate or check its status?](https://help.hungryharvest.net/en/articles/2620985-how-do-i-resend-a-gift-certificate-or-check-its-status.md): gift card, gift certificate, resend gift, present, gift, refund, gift card status
- [How do I update my payment and credit card information?](https://help.hungryharvest.net/en/articles/1295545-how-do-i-update-my-payment-and-credit-card-information.md): Update payment information, billing information, credit card information
- [When will I be billed for my order?](https://help.hungryharvest.net/en/articles/1337872-when-will-i-be-billed-for-my-order.md): Billing, skipped delivery but was charged, order cut off, charge, credit card billed
- [How do I see credits applied to my account?](https://help.hungryharvest.net/en/articles/1982086-how-do-i-see-credits-applied-to-my-account.md): Where to find credits that affect your balance
- [Can I gift Hungry Harvest to someone?](https://help.hungryharvest.net/en/articles/1480157-can-i-gift-hungry-harvest-to-someone.md): Gift certificates, gift subscriptions, gift cards

## Career & Partnership Opportunities

- [How do I donate to support your mission to end hunger?](https://help.hungryharvest.net/en/articles/4173393-how-do-i-donate-to-support-your-mission-to-end-hunger.md): Our hunger saving partners and Produce in a SNAP program
- [Can I volunteer with Hungry Harvest?](https://help.hungryharvest.net/en/articles/2725796-can-i-volunteer-with-hungry-harvest.md): Volunteer, Internships, Produce in a SNAP
- [How can I apply for a job with Hungry Harvest?](https://help.hungryharvest.net/en/articles/1295606-how-can-i-apply-for-a-job-with-hungry-harvest.md): Job openings, careers, resume, application
- [How can I apply to be a driver with Hungry Harvest?](https://help.hungryharvest.net/en/articles/1295602-how-can-i-apply-to-be-a-driver-with-hungry-harvest.md): Driver application, delivery driver
- [Can Hungry Harvest donate to my organization?](https://help.hungryharvest.net/en/articles/1295613-can-hungry-harvest-donate-to-my-organization.md): Donation request, donate, partnership
- [Can someone from Hungry Harvest connect with me so I can learn more about the business?](https://help.hungryharvest.net/en/articles/1295617-can-someone-from-hungry-harvest-connect-with-me-so-i-can-learn-more-about-the-business.md)

## Packaging

- [Enviro Ice Packs - Information, How to Recycle, and More!](https://help.hungryharvest.net/en/articles/5790202-enviro-ice-packs-information-how-to-recycle-and-more.md): Enviro Ice implementation, recycling, materials, and information
- [Box Taping and Redesign!](https://help.hungryharvest.net/en/articles/6143143-box-taping-and-redesign.md): Taped boxes, new design - all you need to know about the changes to the box you know and love!
- [How will my delivery be packaged?](https://help.hungryharvest.net/en/articles/2725917-how-will-my-delivery-be-packaged.md): Plastic free, recycling, remove plastic, opt out of plastic, boxes, packaging
- [Can you take back the boxes to reuse?](https://help.hungryharvest.net/en/articles/1295596-can-you-take-back-the-boxes-to-reuse.md): Recycling, ice packs, boxes, packaging, reuse packaging, ice packs
- [USDA Organic Certification 2023](https://help.hungryharvest.net/en/articles/8443843-usda-organic-certification-2023.md): Hungry Harvest’s Label Changes, Packaging Updates, and More!