Yikes! If you think something was missing from your delivery, we are here to help and want to make this right! We want your order to be 100% complete, and if it isn't, your feedback can only help us improve.
There are two ways to provide feedback, and the method is totally up to you! We want to make sure you are heard in the most convenient and helpful way possible.
Option 1: Report a missing item without chatting with us!
Want to provide feedback anonymously or as quickly as possible? Simply click the link below to answer a few questions. You can provide your email if you want us to credit your account or follow up further!
Option 2: Email or chat with us about your concern!
Want to speak to someone one-on-one? Email us at firstname.lastname@example.org or select "Wait for the team" when prompted. We offer live chat support 7 days a week!
Monday through Tuesday: 9 am - 5 pm
Wednesday - Friday: 9 am - 7 pm
Saturday and Sunday: 8 am - 4 pm
If you contact us after hours, we'll get back to you first thing in the morning.
If there is an issue with your order - we truly want to hear about it. We don't consider it a complaint - we see it as a learning opportunity 😉.