How do I skip or pause a delivery?

Vacation hold, skip deliveries, pause account, suspend

Eleanor avatar
Written by Eleanor
Updated over a week ago

Need to take a break? If you know how long and for what time period, please use the instructions below. If you don't have a time period or just want to cancel, please use this help article. 

How to Skip a Delivery

  1. Click here to login.

  2. Under 'My Account' click on 'Skip Deliveries'.

  3. Enter in your vacation dates by clicking in the "Need to skip a delivery?" field and entering the leave date, and then do the same for the return date field. We recommend choosing the day after your normal delivery date to fully skip a delivery. 

  4. Click the orange Add Vacation button.

  5. Your vacation dates should save and appear below the vacation hold tool.

  6. If you attempt to skip a delivery after the cutoff, our system will let you know the delivery can't be canceled. 

  7. You'll receive an automatic email confirmation with your delivery hold dates.

If you want to remove a delivery hold, simply return back to the Skip Deliveries page and click "Cancel" This will automatically reset your delivery schedule.


Will I be charged for deliveries I skip?
Nope! If you skip a delivery, you will not be charged!

Can I skip a delivery after the cutoff time?
You must skip your delivery before your order cutoff time. We cannot allow holds after the cutoff time. If you have to place a hold due to an emergency, please reach out to

How long can I place a hold for?
As long as you need - there is no limit. When your hold ends, your subscription will automatically reactivate. You can see your schedule by clicking Upcoming Deliveries, or you can wait until you receive your customization reminder email!

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