If you have questions or feedback about your delivery, our customer experience team is more than happy to help! We're here for you, and we want your Hungry Harvest experience to be nothing but delightful. Your feedback can only help us improve.
How should I contact you?
We offer live chat support 7 days a week! (Our typical response time is under 5 minutes)
Monday through Tuesday: 9 am - 5 pm
Wednesday - Friday: 9 am - 7 pm
Saturday and Sunday: 8 am - 4 pm
If you contact us after hours, we'll get back to you first thing in the morning ☕.
Please click the chat bubble on the bottom right of your screen. There, you'll see our average response time. If you need to log off before we get a chance to reply, our reply will go straight to your email.
And remember, don't hesitate to reach out! If there is an issue with your order - we truly want to hear about it. We don't consider it a complaint - we see it as a learning opportunity 😉.
Can I email you instead?
Though we're faster with live chat, you can absolutely email us if you'd prefer. Give us a shout at email@example.com - we'll get back to you as soon as possible!
What about phone calls?
We currently only offer email or live chat, but our team typically responds in under 5 minutes during working hours. We're a small team, and we just don't have the ability to offer phone support right now.
Can I get a credit or refund for issues?
If you're unable to enjoy items from your harvest for any reason, we'll offer you a credit. If you experience an issue or mistake (ie: missing, mold, damage, incorrect, rotten) please do let us know so we can improve and credit you back. We don't feel comfortable charging you for items you can't enjoy - we pinky promise!