Customization 101

Every week, we'll send you a reminder when your customization window opens up. Your customization window depends on your delivery day and location. 

Confused why you see items from your Never List in your harvest? Never List substitutions happen when we pack your box. This means you'll still see items on your Never List in your harvest online.

So why customize? If you customize, you choose what we replace that Never List item with from the list of available items. Simply "0" the quantity next to the item you don't want and add something you do. 

If you don't customize, we'll swap out that Never List item when we pack your box. It'll be a complete surprise!

Want to make your own changes? Here's how to customize:

  1. Log on
  2. Click edit on your upcoming delivery
  3. Click customize harvest
  4. You'll see a list of all the items available for your harvest, as well as their default quantities on the right
  5. Increase the quantity of items you want
  6. Decrease the quantity of items you don't want -- always add something in its place
  7. All done? Double check your Cost Calculator to ensure you satisfied with the cost. 
  8. Submit!

Pro Tip! When you remove something, add something to replace it. We have a minimum charge for your box and the cost won't go down if you just remove items.

Still unsure? Check out the video below to get the skinny.

Customization FAQ

Can I remove items to reduce the cost?
Every box has a minimum, so you'll always be charged at least that price. That's why if you remove an item, we recommend you add something to replace it. We want you to get the full value of your Harvest!

What happens to my never list?
If you decide to customize, it will take the place of your "never list." If you customize, what you change on the Customize Harvest screen is exactly what will arrive. If you don't customize, we'll honor your never list like usual :)

Does customization cost extra?
During the COVID-19 health crisis, we decided to waive this $1.50 fee on all our boxes; this means it is free to customize right now!

You’ll only be charged more if you’ve added have a greater value than the contents of your normal delivery. Don’t worry, this is tallied as you customize your bag, so you can review any additional costs before you submit your customization. You'll see it under "Extra Produce Cost."

When can I start customizing?
Your customization window depends on your delivery day. We'll email you a reminder! You have up until your order cutoff time to customize your harvest.

Are all my changes final?
Start customizing and decide you want to go back to the standard harvest? Not a problem. We list the default quantities there for your reference. Just reset your quantities to the default before the order cutoff, and your customization fee will go away!

Do I have to customize?
Customizing is totally optional. If you choose not to make any changes, you won’t be charged the additional fee and we’ll send you your box of goodies based on what we’ve curated that week.

We're excited to give you more control over your harvest! Plus, this will help you only get stuff that you know you'll use as we continue our fight against food waste.

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